Careers at EOS TSP

Current Vacancies at EOS TSP

Helpdesk Support Engineer (1st/2nd Line)

We’re looking for a proactive and customer-focused Helpdesk Support Engineer to join our remote support team. In this role, you’ll provide 1st and 2nd line technical assistance to a wide range of business clients, helping resolve issues across Microsoft 365, Windows, macOS, and networking environments.

What You’ll Do:

• Deliver remote IT support via our HaloPSA helpdesk system
• Troubleshoot and resolve desktop, application, and network issues
• Administer Microsoft 365 services including Exchange, Teams, Intune, and SharePoint
• Manage user accounts via Active Directory and Azure AD
• Collaborate with senior engineers for escalations
• Document fixes and contribute to service improvements

What We’re Looking For:

• 2+ years’ experience in a helpdesk or MSP environment
• Strong Microsoft 365 and Windows/macOS support skills
• Solid understanding of networking fundamentals
• Excellent communication and multitasking abilities

Why Join Us?

• Competitive salary based on experience
• Fully funded training and certifications
• Exposure to diverse technologies and client setups
• Clear career progression opportunities
• Supportive and collaborative team culture

Location: Office or hybrid (no client site travel required)
Hours: Full-time, Monday to Friday